Prussiani USA strives to provide superior and efficient customer support provided by a team of professional and friendly technicians.
Prussiani USA LLC continues to strive to deliver our customers the service they expect and deserve. To that effort, we continue to recruit and expand our USA based service team, supplemented by our Italian team when needed.
Customer Support CRM
With the support and dedication of more than 20 technical and engineering personnel, Prussiani Engineering has launched a Cloud-based CRM software to allow customers to send and receive service requests via the cloud and retrieve valuable technical references.
We have customer support CRM for all customers to log in and submit a support ticket.
Visit the Prussiani Customer Support CRM at service.prussiani.com
A view of the support ticket submission page on our CRM:
If you are a Prussiani machine owner and do not have your login credentials, you can request them by emailing our service department at sales@prussianiusa.com
For mechanical, electrical and electronic components.
The warranty can be from 3 to 5 years.
During the warranty period we charge for:
- Costs related to the replacement of defective parts and their shipment.
- Costs of travel and working hours of our technicians.
Prussiani USA LLC.
1551 Kingshighway Blvd.
St. Louis, MO 63110
Phone: 314-533-6500
Email: sales@prussianiusa.com