At Prussiani USA, our motto is “Superior Italian Quality – Uncompromised American Service!” We guarantee fast and efficient post-sales support provided by a team of professional and friendly technicians.

All new machines carry a 3-year warranty. The best and longest warranty in the Industry!

3 Year Warranty

Our customer relationship management system (CRM) allows our customers to create service tickets and obtain answers and other information electronically. Customers can create an account that allows them access to technical information about their machines such as service history, technical details, software information, electrical schematics, etc. The CRM platform is jointly monitored by our Italian and American Service Technicians.

Create a support ticket here for non-urgent service requests:


For urgent or time-sensitive general service and parts requests please send an email to or call our service hotline (314)-261-4974. The service line is open from 6 AM to 6 PM Central Standard Time.

If you cannot reach a live technician when calling then leave a message and the next available technician will call you back as soon as available.

Call Customer Support (314) 261-4974